Website support system
A support system built into your website
Bugpot puts a Feedback button on your site. Mark up a screenshot of the page, send it, and follow the request until it is done.
What Bugpot is
Every website request in one place
Website requests tend to arrive as an email, a photo of a screen or a line in a meeting. Then somebody has to work out which page it was about, and on which phone.
Bugpot is a website support system that starts on the page itself. A request arrives with its screenshot and page address attached, joins one list, and keeps its whole conversation in one thread until the work is done.
Follow one request from start to finishFollow one request
What happens after you press Feedback
Show it on the page
Press Feedback on your site, mark up a screenshot of the page and write a line. The page address and the browser details are recorded for you.
How reporting worksAlways know where it stands
Every request for a website sits in one list with a status: Open, In progress, Resolved or Closed. You can see who is looking after it and how urgent it is without asking.
How tracking worksReply from your inbox
Bugpot emails you when there is news on a request. Answer that email and your reply joins the thread, next to everything said before it.
How messages workSee the cost before anything is done
When a change has a cost, the quote appears in the thread as a fixed amount or a time estimate. The people named as approvers accept or decline it there, and the answer is recorded.
How approvals workAn example. The names and the figure are made up.
Access
People see only what they should
Access is set per person and per website. Someone who only needs to follow progress can be given read-only access.
| Viewer | Guest | Member | Admin | |
|---|---|---|---|---|
| Read requests and replies | Yes | Yes | Yes | Yes |
| Send requests and comment | No | Yes | Yes | Yes |
| Change status, priority and who is on it | No | No | Yes | Yes |
| Write private notes | No | No | No | Yes |
| Invite people and set their access | No | No | No | Yes |
Look closer
Everything Bugpot does, page by page
Already have an invite?
Sign in to see the requests for your website. Bugpot is invite only, so if you would like it on your site, write to hello@bugpot.io.
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